When Two Roads Hospitality was born from last year’s merger of Commune Hotels & Resorts and Destination Hotels, the newly formed company inherited a relationship with real-time messaging specialist Checkmate, which has since been acquired by TrustYou. The success of the program with former Commune Hotels led Two Roads…
This is a viewpoint from Tim Sherwood, vice president, mobility IoT solutions at Tata Communications. The travel industry is in the throes of unprecedented change, driven by new technology. There’s a trend towards leveraging mobility services, big data and the Internet of Things (IoT) to automate services, while process…
The Priceline Group had a “solid” third quarter in terms of both growth and operating results, chief executive officer Glenn Fogel said during the company’s earnings call. Booked room nights totaled 178 million, up 19% over the same period last year. But those numbers don’t tell the whole story….
This is a viewpoint from Thomas Helldorff, VP of airlines and travel at Worldpay. There is tension in every sector of ecommerce between the friction-free, one-click-style purchase experience and the important requirements of fraud prevention. This is particularly exacerbated in the travel industry. Why? Travel is perhaps unique in…
Dream Hotel Group began beta testing Amazon’s voice service Alexa, along with its partner Volara, at The Time Nyack, one of the company’s upscale hotels. Beta testing with Amazon Alexa will continue through the end of the year when Cooper and his team will then decide whether to implement…
This is a viewpoint from Geoffrey Ryskamp, principal of hospitality, travel, and leisure at Medallia. Word-of-mouth. If the hospitality industry could invent a perpetual motion machine, this would be its fuel. According to Nielsen, 92 percent of customers trust referrals from friends, and people are four times more likely…
Amadeus has announced that Premier Inn has signed up for its hospitality unit’s CRS and PMS products, as well as its relatively new payments platform. The news came at the same time as Amadeus announced its Q3 earnings, with the top line figures showing that for the first nine…
No longer is virtual reality part of the lexicon that describes the future of travel. Discovery Communications and Google are ushering in a new era of popular travel media with the November 3 launch of the seven-part, 38-episode series Discovery TRVLR. Viewers equipped with a Google Daydream View headset…
There is little doubt opportunities lie ahead for airlines when it comes to merchandising, retail and customer service up in the air. But, there will be challenges too. During last week’s IATA World Passenger Symposium tnooz met senior Sabre executives for a frank discussion of the main priorities for airlines…
Guestlogix is determined to help solve the biggest point of friction between airlines and passengers: the fight for control. In a white paper published in October, Guestlogix argues that the various pain-points of travel identified by IATA can be compared to a known psychological dynamic: learned helplessness. That occurs…