This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InterRES. There is still a lot of noise around NDC, and the idea that airlines should become retailers and start thinking like Amazon. Airlines and IT providers alike talk about Amazon in relation to flight distribution…

KLM has announced a new partnership with GetYourGuide to offer tours and activities to customers via the carrier’s channels. Tours can be booked at short notice using Messenger, the KLM app, KLM.com, and even through a dedicated in-flight IFE portal onboard as well as on in-flight wifi on KLM flights….

This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking or embarking on a trip, be it local or international, today’s traveler expects a seamless and personalized experience. But not all travel brands are confident they can deliver on this expectation….

Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport, enabling travelers to check-in and drop off their bags just about anywhere. Powered by Amadeus’ Airport Common Use Service (ACUS) cloud technology,…

Seatfrog, an Australian startup which has developed an app-based platform for airlines to run live upgrade auctions for passengers with existing tickets, has signed a deal with UK rail operator Virgin Trains. Last year HOWZAT Partners, the investment firm co-founded in 2006 by Cheapflights alumni David Soskin and Hugo…

While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers. Hawaiian worked with cloud-based mobile and online business messaging solutions provider, LivePerson to set…

Helping big brands achieve a single view of the customer is a challenge that many have tried and failed to overcome. Now Amperity, a Seattle-based startup with the weight of Microsoft behind it, has come out of stealth mode. Its technology, says CEO and co-founder Kabir Shahani, will help…

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are eligible, and there are no restrictions on what they can purchase. To use Shop With…

This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will address the alarming system overload that hoteliers are suffering from today. The rise of the OTAs is putting pressure on hoteliers to be on the constant lookout for the next tool that is…

Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business. The startup quickly caught the attention media and rivals with companies including Priceline launching its own last-minute hotel-booking…