Edinburgh-based Criton is tapping into the guest experience market by helping accommodation providers build their own branded app. It takes, as its starting point, the desire to replace the hard copy, teacup-stained, poorly-designed and not-that-useful-anyhow “guest directory” which is as anachronistic in today’s hospitality world as the in-room telephone…
This is an analysis by Philippe Der Arslanian, CEO, Answair. “It offers three strategic possibilities: drive revenues, reduce costs, and enhance customer service… The technology is new enough that many difficulties remain, however.” Addressing New Distribution Capability impact in 2018? No, questioning web impact back in 1998…
Few airlines are making the most of the bookings and ancillary potential of mobile platforms according to a report. Initiatives by those airlines at the lead show that mobile-first strategies can work exceptionally well. The IdeaWorks and CarTrawler report points to the rising trend of consumers preferring mobile interactions,…
Hotelbeds Group has sold its Destination Management business unit for €110 million, allowing it to concentrate on its core bedbank business. The buyer is TUI Group, which sold Hotelbeds Group just under two years for €1.2 billion to Cinven and Canada Pension Plan Investment Board. Both businesses have been busy since…
Sponsored by Unisys. Your loyalty program has served you well for decades. But will it continue to do so? New technology and a new generation have changed all the rules. To win in this new game, you have to take loyalty to the next level. Join Unisys for breakfast…
This is the first in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at ITB Berlin this March. More clips and interviews to come here, as well as on our YouTube channel. Fraud costs the travel industry more than $20 billion a year, with…
Flight information specialist, OAG, has published the results of a study of the technology preferences of more than 2,000 US travellers which reveals the future travel technologies passengers are most interested in. The results show the industry would do best to advance technology that saves travellers time or money…
This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. The technology revolution today – led by artificial intelligence (AI), natural language processing (NLP), machine learning (ML) etc, is like an awkward adolescent trying to make its way in the world. Many of today’s leading edge technologies…
This is a viewpoint from Chemi Katz, co-founder and CEO of Namogoo. . Online journey hijacking is a newly identified revenue thief costing the world’s leading travel brands millions of dollars every year, and is largely invisible to those having their hard-earned treasure stolen right from under their noses….
A review of retail trends among US consumers prepared by comScore reveals that voice assistants such as Alexa and Google Home may not be quite ready to help consumers transact in meaningful ways. While the price points to acquire these devices and the buzz around them have made them…