Flair Airlines, a charter carrier based in the western province of British Columbia that is taking a run at the ultra-low-cost market, is bringing in some big-name help to get it right. The company selected Salesforce Service Cloud to deliver enhanced customer service experiences. Salesforce, widely considered a leader…
This is a viewpoint from Valentin Dombrovsky, Chief Alchemist at Travelabs and Phocuswright Innovation Platform Ambassador. Phocuswright presented findings from its report “The State of Travel Startups 2017” at Battleground: The Americas on September 12. This year, the startup focus was a standalone event for the first time. As…
According to a special report published by Sabre during the IATA World Passenger Summit in Barcelona, Europeans spend more time looking for flights than actually flying, in a process complicated by a vast variety of search and flight options available. Findings include: 43% of Western Europeans are expected to…
Klook, the Hong Kong-based tours and activities platform, has completed a Series C round worth nearly $60 million, claiming this is “the largest deal ever for an in-destination service booking platform”. The business was formed in 2014 (see its tnooz start-up pitch here) and is now handling more than…
From automation to biometrics via digital payments, day one of IATA’s World Passenger Summit in Barcelona focused around digital strategies to simplify the journey. Greater automation Passengers want greater automation of the journey, and airlines are eager to deliver. IATA’s Global Passenger Survey 2017 (GPS), released at the summit, found…
Travel media, like traditional publishers, has had a challenging time transitioning to digital. Many advertisers are moving advertising spend from offline to online, changing the fundamental economics for travel publishers. For advertisers, the proliferation of publishers has made it quite challenging to correctly identify and target the correct demographics….
Sabre Corp. says it has developed an analytics platform that uses artificial intelligence (AI) to help maximize total hotel revenue. Called SynXis Analytics Cloud, it was “built from the ground up for the hospitality industry,” Sabre said. SynXis Analytics Cloud uses artificial intelligence to identify opportunities for revenue and…
Inflight wifi is a desirable service to many passengers, and there are a host of suppliers vying to dominate the space. We have seen bold revenue projections, with LSE foreseeing a market of $130 billion by 2035, with airlines earning as much as $30 billion from offering the service…
This is a viewpoint from Zane McIntyre, CEO and Co-Founder of Commission Factory. With $533.52 billion spent on online travel sites in 2015, there is a strong incentive for travel bloggers to become a travel affiliate. And these networks can be massive. For example, Kayak has built a massive…
This is an article from China Travel News.This article appears as part of the tnooz sponsored content initiative. Today every click, every piece of data counts. These insights are being offered up by travellers, and airlines need to make the most of every touchpoint, beginning with those that they have…