When coach travel specialist Busabout embarked on a mission to put user-generated content (UGC) at the centre of its sales and marketing strategy in 2016, it had no idea how much customers were already sharing on social media. Duncan Robertson, who joined the firm three years ago as managing…
This is a viewpoint by RJ Friedlander, CEO of ReviewPro. The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps such as WhatsApp, Messenger…
Sponsored by Cendyn. To fulfill the potential, group sales and catering teams need to be aware of the many moving parts. The various internal and external influences – such as demand and supply, customer preferences, operating costs, competitive landscape – have aligned with each other and now have a…
Consumer-facing subscription models in travel and other verticals existed before the internet. Paying a fee in order to access discounts is a relatively simple model for consumers to understand – the B2B economics are more tricky. In a digitally-led world, these subscription services have moved on, and interestingly it’s…
SITA has announced the installation of new Scan&Fly self-service baggage drop systems at Malaysia’s Kuala Lumpur International Airport and at Moscow Domededovo Airport with S7 Airlines. These new installations follow a general push for self-service to support the seamless journey initiatives of the air travel industry. According to IATA’s…
This is an article from TravelDaily China.It appears as part of the tnooz sponsored content initiative. Ctrip has unveiled its hotel management brand Rezen Hotels Group at the ongoing World Cultural and Tourism Forum on October 9. The group aims to bring together top-rated hotels in China’s first- and second-tier…
This is a viewpoint by Simone Puorto Last week, you may have received a message from trademark-policy-revision@google.com, informing you about an ads trademarks policy update. Even though this may look like the usual policy update that you quickly gloss over, it is, in fact, bad news for hotels. Bad,…
Helsinki Airport management company Finavia, tech consultancy Reaktor and iconic toy brand LEGO organized a Code School for kids at the airport during one of its busiest autumn holiday weekends. Kids aged 7-12 learned how to move and operate two LEGO robots using simple code blocks on tablets. Reaktor…
IATA has been advocating for broader adoption of New Distribution Capability (NDC) as a common standard for the airline industry, which will allow greater retailing flexibility. It has progressed – especially as the big three travel tech firms Amadeus, Sabre, and Travelport committed to the schema. But for the…
The UK arm of German travel giant DER Touristik is launching Meraki Travel, an online travel company for the UK, focused on tailor-made long-haul itineraries. The brand is being treated as a standalone proposition, positioned independently from Der Touristik UK’s other UK businesses, notably Kuoni. The release claims Meraki…