Virtual reality continues its march into the mainstream. While most consumers do not have access to the headsets required to properly experience the medium, there are enough out there that do. One of the things to remember about virtual reality is that it can also be experienced in 360°….
Real loyalty is elusive so many continue to rely on discounting or ‘payback’ to encourage purchases. Though this approach works, it does not foster sustainable loyalty, and puts travel brands in a vulnerable position. A survey, published by the Expedia Affiliate Network and Points during the Eye for Travel…
MyBagCheck officially launched in the Apple App Store in November. It has since had about 300 downloads, with about 10 percent of users actually taking advantage of the service; luggage pick-up, storage and delivery within New York City. But founder Micah B. Lewis—who self-funded the company with $60,000 of…
There’s a lot of data out there, and recent analysis looked at which Passenger Service Providers were most popular in regions around the world. As you’ll see below, the race is quite tight for the second and third positions, while the global winner has a healthy margin of dominance…
This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its name is Tato, it lives on Hipchat and its mission is to help our developers by creating bookings in the test environments of our airline partners with just one…
Adam Singolda, founder and CEO at Taboola is a strong believer in the power of storytelling. The trick is delivering the right story to the right audience in the right platform at the right time. That’s where Taboola’s technology steps in. One of the content discovery company’s most recent…
This is the latest in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at ITB Berlin this March. More clips and interviews to come here, as well as on our YouTube channel. Maud Bailly’s appointment last year as the first ever chief digital officer…
Canadian travel rewards program Aeroplan is in hot water with customers over questions included in a recent consumer survey which were well outside the scope of travel preferences and offended some account holders. The marketing survey, which included over 80 questions, measured participants’ sentiment on brands and asked questions…
Since Voyhoy launched in Chile in 2014, the South American multimodal transport platform with real-time ticket bookings across multiple countries and local payment providers, has garnered more than 10 million visitors to the platform. Last year, the company expanded to four additional markets so that it now serves Chile,…
As initial reactions to Airbnb and Uber’s new logos have shown, rebranding is a tricky business. It may sometimes feel that brands can’t put a foot right with the public when they introduce change. But Expedia’s new brand reveal this week has managed to avoid significant backlash. We reviewed…