Trustabit CEO Saritta Hines is something of a pioneer. An African-American with more than 13 years experience in data analytics, she is leading a team that is 50% represented by women to build a private blockchain with smart contracts that will address airline delays and cancellations. The problem that…
WeLoveHolidays Ltd has sold an undisclosed stake in UK-based OTA loveholidays.com to a private equity firm for an undisclosed sum. A £180 million investment by investor Livingbridge into loveholidays was widely tipped a fortnight ago. The statement today from Livingbridge declines to mention the amount paid, or indeed what…
This is an article from TravelDaily China.It appears as part of the tnooz sponsored content initiative. Travel brands are scrutinising how best to be a part of China’s consumption economy. According to Nielsen, the digital economy now contributes more than 30% of China’s GDP. Here are eight takeaways from…
Digital customer service platform Conversocial has integrated Chinese social messaging giant WeChat as a new channel. Conversocial says that integrating it will allow travel companies to offer an improved messaging service to the one billion Chinese users of WeChat by allowing them to filter and prioritise customers who need…
Hotel giant Marriott International is working with Salesforce to create a global platform to improve communication with members of its loyalty schemes and deliver a more personalised service to them. Marriott, which operates 30 brands across 6,500 hotels, will be using Salesforce’s CRM platform to cover all communication channels…
“The art of design is to make complicated things simple” ~Tim Parsey Although a webless world seems inconceivable today, the first website only dates back a quarter of a century. It was created by Tim Berners-Lee, at the time a simple researcher and independent contractor at CERN in Geneva….
Ctrip’s first quarter 2018 financials contain some impressive triple-digit growth figures, while chairman James Liang used the prepared remarks part of the earnings call to explain how Ctrip’s customer-centric approach is geared towards creating “not only the best travel service provider in China, but the best in the world.”…
Eurowings is to create a new company to bring all of its digital activities “under one roof” and increase the range of travel services it offers. The Lufthansa-owned carrier has revealed plans to form Eurowings Digital, which will focus on strengthening and growing the main eurowings.com website, as part…
This is a viewpoint from Kristian Valk, CEO and co-founder of Hotelchamp. Is that the sky falling, or just a new era dawning? If you believe the fear-mongers, GDPR is game-over for contemporary marketing techniques. The European Union’s new General Data Protection Regulation certainly means a significant recalibration for…
Marriott has signed a series of deals with technology companies to expand and open up its Marriott Moments platform of bookable destination activities. The hotel company says that Marriott Moments can now be booked by anybody, regardless of whether they are staying at one of its properties or not….