KLM has earned a name for itself in digital media, particularly YouTube and other social media. Now it is expanding its territory to iTunes and Spotify with podcasts that describe journeys that changed lives. The podcasts are unusual for an airline marketing department. They mention flying only in passing….

Visionary designers shared their insights on the future of transportation, from automated cars, to high-speed rail and Hyperloop, on to adventures in orbit during the opening session of the Passenger Experience Conference in Hamburg. Richard Chung, vice president, innovation and design for automotive seat maker Adient, which is making…

In its 2018 Emerging Tech in Travel report, Sabre unravels the mysteries of blockchain and puts together the bits that not only explain how it works and what it means for society, but also whether and how it may be relevant to travel. The whole report is worth reading,…

This is the latest in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at ITB Berlin this March. More clips and interviews to come here, as well as on our YouTube channel. For the first time in its history, Ctrip is going global. Despite being…

The payment data of a “small subset” of Delta Air Lines customers may have been exposed when 7.ai did not inform Delta until March 28. In turn, Delta…

This is a new weekly-ish column from the editorial staff that will cover current events from a direct perspective based on our team’s expertise in travel, hospitality, and technology.  As I was getting ready for the ITB China press preview late last month in Shanghai, a segment played on…

In this week’s Travel is your Business podcast, the hosts chat with Eduardo Cartaya from G Adventures. We explored just how sustainable tourism can work for all involved, and how communities can participate in a better travel industry. After listening to Eduardo’s story from the company’s team in Egypt,…

Virtual reality continues its march into the mainstream. While most consumers do not have access to the headsets required to properly experience the medium, there are enough out there that do. One of the things to remember about virtual reality is that it can also be experienced in 360°….

Real loyalty is elusive so many continue to rely on discounting or ‘payback’ to encourage purchases. Though this approach works, it does not foster sustainable loyalty, and puts travel brands in a vulnerable position. A survey, published by the Expedia Affiliate Network and Points during the Eye for Travel…

MyBagCheck officially launched in the Apple App Store in November. It has since had about 300 downloads, with about 10 percent of users actually taking advantage of the service; luggage pick-up, storage and delivery within New York City. But founder Micah B. Lewis—who self-funded the company with $60,000 of…