Consumers say they search more than ever since the advent of voice search on mobile according to Google UK research. The search giant has polled some 3,000 consumers to reveal that three-quarters say they search more now. The study also shows 67% use text search via mobile several times…
Take-aways from the latest passenger survey from SITA include the increasing popularity of biometrics. The research reveals 57% would definitely use biometrics instead of a passport or boarding pass. Privacy concerns remain for one third of passengers however and the report reveals this figure increases among those already using “automated ID…
Payments are one of the airline industry’s most potent tools to increase direct distribution, grow revenues and reduce costs. And yet, based on proprietary research conducted by Atmosphere Research on behalf of Datalex, it’s clear that airlines don’t fully utilize payments as the strategic asset and enabler of creativity…
India’s mobility giant Ola has received another seal of approval, signing a deal with tourism authorities in the state of Andra Pradesh (APTDC). Andra Pradesh is on the southeast coast of India. It is the eighth-largest of India’s 29 states and with a population of just under 50 million…
The tours and activities sector is hard to crack. The market is fragmented and the millions of providers aren’t necessarily sophisticated when it comes to technology. Enter France-based Generation Voyage which is looking to act as a B2C aggregator of tours and activities and provide prices for consumers. The…
Travel and expense technology companies Certify, Nexonia, ExpenseWatch and Tallie have merged to create what they are calling the largest independent company in the space. K1 Investment Management is backing the merger to the tune of $125 million and, in a statement says “additional capital is available for further…
The US Federal Communications Commission said TripAdvisor played a key role in bringing a flood of illegal robocalls to a halt. The FCC proposed a $120 million fine against a Florida resident who apparently made almost 100 million spoofed robocalls pretending to be major travel companies. The commission said…
American Airlines is rolling out a travel agency incentive program to encourage agents to adopt an NDC connection with the carrier. American will pay agencies $2 for every AA-marketed segment processed through an NDC connection. American will use the ARC or IATA credit memo system to facilitate the payment….
Recent years have been up and down, but the global travel market is set for growth in 2017, driven by major gains in Asia Pacific, with an increasingly mature Chinese market at the forefront. NB: This is a viewpoint by Oliver Hoare, senior director of business development, Expedia Affiliate…
“Digital transformation” is an abstract concept, existing in a world where data and analytics can turn every business and consumer interaction into something concrete. Travel businesses like to measure everything, so if digital transformation is so important, how is this measured? This was one the questions asked of six…