Currently, there are several indicators showing that there is significant indecision among customers when choosing accommodation. This stems from the huge diversity of highly tempting opportunities and offers that can be found in the online world. NB This is a viewpoint by Pedro Colaco, president and CEO of GuestCentric….
It’s too easy for “transformative” business concepts to become tired buzzwords. They do a lot of jogging from think pieces to trade shows and boardroom discussions. Those who can see the near-term future with clarity may be frustrated by those with a generally fuzzy understanding of the benefits. So…
American Airlines (AA) is moving a number of its consumer-facing functions, including its brand.com, onto the IBM Cloud. A strategic partnership was announced late last year, and today’s release confirms which functions will be migrated. As well as aa.com, its consumer facing app and airport check-in kiosks around the…
Let’s get this out of the way right now – Millennials aren’t what their stereotypes lead you to believe. And when it comes to travel, Millennials tend to fly in the face of their biggest stereotypes. NB This is a viewpoint co-written by Skyroam‘s Eric Plam, vice president and…
Consumers say they search more than ever since the advent of voice search on mobile according to Google UK research. The search giant has polled some 3,000 consumers to reveal that three-quarters say they search more now. The study also shows 67% use text search via mobile several times…
Take-aways from the latest passenger survey from SITA include the increasing popularity of biometrics. The research reveals 57% would definitely use biometrics instead of a passport or boarding pass. Privacy concerns remain for one third of passengers however and the report reveals this figure increases among those already using “automated ID…
Payments are one of the airline industry’s most potent tools to increase direct distribution, grow revenues and reduce costs. And yet, based on proprietary research conducted by Atmosphere Research on behalf of Datalex, it’s clear that airlines don’t fully utilize payments as the strategic asset and enabler of creativity…
India’s mobility giant Ola has received another seal of approval, signing a deal with tourism authorities in the state of Andra Pradesh (APTDC). Andra Pradesh is on the southeast coast of India. It is the eighth-largest of India’s 29 states and with a population of just under 50 million…
The tours and activities sector is hard to crack. The market is fragmented and the millions of providers aren’t necessarily sophisticated when it comes to technology. Enter France-based Generation Voyage which is looking to act as a B2C aggregator of tours and activities and provide prices for consumers. The…
Travel and expense technology companies Certify, Nexonia, ExpenseWatch and Tallie have merged to create what they are calling the largest independent company in the space. K1 Investment Management is backing the merger to the tune of $125 million and, in a statement says “additional capital is available for further…