In front of a ‘Dragons’ Den’ style panel, eight startups touted their businesses in late August for the chance to be part of Marriott TestBED. This is only the second time the hotel giant has run its startup accelerator programme after it’s initial programme last year. Tnooz had the…

It’s in times of crisis that we can really test the usefulness of government services. Following the devastation of Hurricane Irma, the Federal Aviation Administration has mobilised to restore order as quickly as possible to ensure air safety and to aid the recovery process On Monday, the FAA delivered…

This year will be a record year for hotel bookings made by travel agents in the GDS channel, a new study by TravelClick predicts. Based on the study, which surveyed more than 900 travel agents in 52 countries, and on TravelClick’s own data, it forecasts that agents will make…

This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InterRES. There is still a lot of noise around NDC, and the idea that airlines should become retailers and start thinking like Amazon. Airlines and IT providers alike talk about Amazon in relation to flight distribution…

KLM has announced a new partnership with GetYourGuide to offer tours and activities to customers via the carrier’s channels. Tours can be booked at short notice using Messenger, the KLM app, KLM.com, and even through a dedicated in-flight IFE portal onboard as well as on in-flight wifi on KLM flights….

This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking or embarking on a trip, be it local or international, today’s traveler expects a seamless and personalized experience. But not all travel brands are confident they can deliver on this expectation….

Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport, enabling travelers to check-in and drop off their bags just about anywhere. Powered by Amadeus’ Airport Common Use Service (ACUS) cloud technology,…

Seatfrog, an Australian startup which has developed an app-based platform for airlines to run live upgrade auctions for passengers with existing tickets, has signed a deal with UK rail operator Virgin Trains. Last year HOWZAT Partners, the investment firm co-founded in 2006 by Cheapflights alumni David Soskin and Hugo…

While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers. Hawaiian worked with cloud-based mobile and online business messaging solutions provider, LivePerson to set…

Helping big brands achieve a single view of the customer is a challenge that many have tried and failed to overcome. Now Amperity, a Seattle-based startup with the weight of Microsoft behind it, has come out of stealth mode. Its technology, says CEO and co-founder Kabir Shahani, will help…