Fritz Joussen, CEO of European travel giant TUI, is convinced that Blockchain technology will dominate B2B within five to ten years, while the consumer-facing implications are further down the line but could potentially “change the internet”. His previous comments about Blockchain heralding the end of the road for Booking.com…
Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan Washington National Airport (DCA), claiming the move is the first video chat customer service offered by an airline. It sits within Delta’s multi-digital touchpoint customer strategy which…
This is a viewpoint from Robert Meza, head of travel at the ENTERTAINER. A game-changing conversation has been taking place in the boardrooms of major OTAs lately. They are finally catching onto the tremendous potential of providing experiences to travelers once they get to a destination. The in-destination market…
Skyscanner India’s boss Reshmi Roy believes that having a great product and unique features is the best long-term marketing strategy to build up a loyal customer base. Her official job title is “senior growth manager and product owner – India”, and building the brand and user base needs both…
Germany-based startup Comtravo says it’s not looking to revolutionise business travel, it wants to simplify it. The company, which has just received €8 million in funding, uses Natural Language Processing to turn a requests via email into a query. The system then uses preferences, past booking behaviour and what…
Despegar has filed for an IPO on the New York Stock Exchange, with the supporting documents giving a detailed insight into the financial and operational performance of one of Latin America’s biggest OTAs. Despegar, in which Expedia Inc owns a 16.4% stake, operates an eponymous dotcom across Latin America,…
The idea of mix and match flights has been around for some time and highlighted over the years as one of the ways to access the cheapest options. So, why not do the same for hotels? How often do potential guests have to move on to a different property…
This is a roundup of product news and announcements related to travel marketing in August 2017. Friday 18 August 2017: Stay Alfred makes Inc. 5000 The vacation rental company has made it into the rankings for the second consecutive year. Inc. magazine’s annual ranking of the fastest growing companies. A statement…
This is a viewpoint by James Brooks, account director, CenturyLink EMEA. The travel industry, like many others, is in the middle of a digital revolution. The disruption caused by the dawn of the internet, the rise of budget airlines, and the launch of online price comparison sites mean that…
This is a regular roundup of some of the latest mobile application startup launches in travel covering everything from trip inspiration and planning to virtual assistants. Cool Cousin What is it? In the age of information overload, Cool Cousin wants to help travellers find their way around cities with…