This is a viewpoint by Peter O’Connor, professor of digital disruption at Essec Business School in Paris. At the end of 2017, due to both advances in technology and changing consumer preferences, we are entering a new era where existing hotel industry structure paradigms are being revolutionized. The rules…
BCC Research has released its “Advanced Airport Technologies, Global Markets to 2022” report valuing the advanced airport technologies market at $27 billion by 2020, with a CAGR of 5.1%. The largest market is in passenger, baggage and cargo handling and control systems, which are valued to reach $10,681.6 million…
Travelport reached a settlement agreement in an antitrust lawsuit charging the three western GDS companies with conspiring to avoid competing with each other. Sabre and Amadeus remain defendants in the class action lawsuit, filed in 2015 in the U.S. District Court in New York City. In submissions requesting approval…
Swayy wants to take the pain out of running influencer marketing campaigns, especially for independent hotels. The startup says influencers are now part of the marketing mix, or should be, but that for many hotels it’s hard to know where to start and who to work with. Here’s a clip:…
This is a viewpoint from China Travel Daily.This article appears as part of the tnooz sponsored content initiative. What does it mean to run a flagship store on Alibaba’s Fliggy.com? If we assess the reach of the Alibaba ecosystem, its growth stands out in the commerce arena. There are…
The hospitality industry is increasingly looking for innovative technology to adapt its inventory and distribution systems and – in colloquial terms – sweat its assets. Several initiatives are gathering momentum at the moment. For instance, Suiteness.com, which is selling hotel suites online to an untapped market, families and groups;…
Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with applications aimed to refine the airline’s customer relationships. tnooz spoke with Mark Nasr, Air Canada’s vice president of loyalty and ecommerce, for insight on how the airline’s commitment to mobile and AI will drive…
Hilton has opened an Innovation Gallery – an incubator and showcase for development where the company will explore the future of hospitality and the guest experience. The gallery, located next to Hilton’s global headquarters at Hilton McLean Tysons Corner, was designed by the LAB at Rockwell Group. It showcases…
Industry first alert! “The very first blockchain-based auction for advertising inventory” is taking place and involves a travel media business selling space on one million printed-at-home boarding passes for a major airline. AdEx Network describes itself as a “a decentralized ad network” and has linked up with Ink Global,…
Sponsored by Triptease. The latest white paper in Triptease’s Hotelier’s Guide series looks at live chat. Click here to download the report. Context Live chat may have been optional in 2017. In 18 months’ time, it’s likely to be as necessary for charming guests as free wifi. Last year,…