This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear. Print, for destination marketing is alive and well. Acres upon acres upon acres of chopped down rain forest covered the…
Since it was started in 2013, AirHelp has assisted more than five million passengers with airline compensation claims. Consumers can purchase the optional add-on product for $4.90 to cover all flights made under a single booking. While not an insurance product as there is no deductible, nor service fee,…
This is an article from China Travel Daily.It appears as part of the tnooz sponsored content initiative. Gearing up for retailing is forcing airlines to embrace change on several fronts. One of the areas that has been under scrutiny is the significance of airline-specific IT systems. Numerous areas are…
Last year, Uber promised to do better by its drivers through a program called “180 Days of Change.” The company had, for the most part, defied the truism that happy employees make for happy customers. By and large, customers have been pleased with the service, even as controversy swirled…
Back in November when tnooz published its article “Can airlines speed up their adoption of new technology? And should they?”, a reader suggested it should publish a similar piece from the hotel perspective. It made total sense, as historically airlines and hospitality industries have a lot in common: they…
For the past two weeks, ChinaTravelNews has been focusing on how Chinese tourists affect the travel sector, a series of Ctrip’s moves, and news of major players Meituan, Tencent and Airbnb. Players such as Meituan have made no secret of their desire to dominate the domestic market while Airbnb has…
Expedia has shared the results of a multi-generational travel study, conducted in partnership with The Center for Generational Kinetics which explores the consumer behavior and travel preferences of American adults from Generation Z (18-22) to Baby Boomers (55-56). Expedia surveyed 1,254 US respondents aged 18-65. The results reveal that…
Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries. Shanghai authorities closed the hotel brand’s website for a week. The Shanghai Cyberspace Administration issued a statement that it would be closing down Marriott’s mobile…
The corporate travel segment is just good business for Freebird, the startup that rebooks travelers experiencing flight disruption. The Cambridge, Mass.-based company shifted its focus to TMCs and their corporate clients a year ago and received another $5 million in funding from General Catalyst and Accomplice in April, following…
Back in 2016, IBM predicted that the API economy would be worth $2.2 trillion by 2018, based on the cumulative benefits of data integration and exchange through all industry sectors and the transactional value of that data. McKinsey predicted in September of 2017 that the number of public APIs…