Miami International Airport now offers wholly biometric facial recognition passport screening at its newly renovated Concourse E, which serves international arrivals. This is the first facility in the US to use biometric screening exclusively. The full-scale adoption of facial recognition passport clearance follows a pilot program launched in November…
During a Ryanair press briefing in Brussels, CEO Michael O’Leary reviewed key priorities and concerns for the airline in 2018. Some of the highlights include the IT challenges holding back Ryanair’s feeder network plans with flagship Aer Lingus and others; invest in technology for pilots; and, progress on Ryanair…
Eventbrite, the dominant events app, may have spritely competition from a new start-up: Springlr. While Springlr offers similar event planning and promotions features, it adds a “dating” feature to the mix by helping people find someone to go to on adventures with them. Here’s a clip: What problem does…
Matt Lincoln, manager – Digital Insights and Optimization at United Airlines believes that having a strong mobile app and a strong digital strategy and user experience is critical to customer service and company performance. He tells us the airline is focused on staying at the lead in this area….
After its pivot to serve the corporate travel market last year, business travel mobile application Lola is now focused on delivering a simple booking experience to road warriors. The company, set up by Kayak co-founder Paul English in 2015, has just released Lola Works – a dashboard for travel managers…
We are back live in Berlin, for the latest edition of tnoozLIVE! ITB is the world’s largest travel tradeshow, and it seems bigger than ever this year. The tentative schedule is below. While things can and do change, this gives you the chance to bookmark times for interviews of…
IATA Resolution 753, which comes into effect this June, commits airlines to keeping track of baggage movements and aims to significantly reduce mishandled and misdirected bags. But it also creates new volumes of data, which SITA reports, could be handled more efficiently with AI tools like machine learning, robotics…
This is a viewpoint from Bharat Patel, president of sales, marketing and commercial for CodeGen Abandonment rates for online travel bookings are notoriously high. Recent statistics from salecycle.com show the percentage of customers who start the process of making a travel booking online and then drop out rather than…
Anyone who has ever committed a pet to the cargo hold of a plane knows the anxiety of wondering whether MollyPup or Princess Kitty is doing all right down there. Now, thanks to artificial intelligence and the Internet of Things, Unisys Corp. has found a way to take some…
For anyone still trying to wrap their minds around the volumes of Big Data being left unattended in their systems which might help improve offers and personalization, we have a new thing to lose sleep over: Dark Data. This substrata of information on interactions relevant to your brand can…