Bangalore-based startup Survaider, a plug and play SaaS solution that aggregates customer comments across social media, email, phone calls and feedback forms, has acquired more than 300 hotel clients since its 2016 launch. The company’s 16-strong team services hotels  across 60 cities in India as well as in the…

As destinations grapple with record numbers of visitors, “smart tourism” is a popular topic. At this year’s ITB in Berlin, it was explored through different lenses. One perspective came from the World Travel and Tourism Council’s Gloria Guevera Manzo, who focused on smarter destination management through preventing over tourism. Another…

Luxury hotel chain Palace Resorts has worked with Expedia Media Solutions’ in-house agency, Creative Partnerships, to develop a microsite that lets visitors put together their ideal holiday by tracking their eye movement to gauge interest in a particular feature. It’s all part of a new “Never Lift a Finger”…

Sponsored by iSeatz. Ancillary bookings represent a significant opportunity for hotels to add revenue while increasing guest engagement. The airline industry adopted the practice of cross-selling and up-selling trip extras more than a decade ago with impactful results.  How can hotels do the same and best complete their guests’…

Another week, another Travel is Your Business podcast! This episode features Dane Andrews, who co-founded co-living community, Roam. The concept behind Roam is a mash-up between hotels, short-term rentals, and co-working communities. What happens when you create spaces for mobile workers to both live and work? For those that…

This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Hate it or love it, there’s a content-experience juggernaut knocking at our door: Augmented reality. There’s no avoiding it. There’s no burying your head in the sand, and there’s certainly no pause for thinking that this…

It’s been said before: sometimes technology is a solution in search of a problem. The tech-obsessed believe that technology for technology’s sake is enough to merit its usage. While this certainly works in some circles, that’s not often a mentality shared by hoteliers. Resource-sensitive hoteliers know that any capital…

Mobile travel apps rank fourth among the hardest hit by fraudsters, following shopping, gaming and finance, according to a new study by AppsFlyer. The problem is growing rapidly: AppsFlyer, which tracks mobile apps and offers fraud analysis and protection, found that travel’s rate of fraud in the first quarter…

OK, first, yes, aviation and aeronautics are technologies themselves. And Delta’s long-established MRO prowess means that the airline has applied technology to aeronautics for decades. But more recently Delta is branching out into new technologies in ways we haven’t seen applied to aviation with such focused determination. It’s enough…

This is an analysis by Philippe Der Arslanian, CEO, Answair. This is the second of two articles looking at what needs to happen for an NDC tipping point. Here’s part one – NDC tipping point? – Seeking speed Ever since we entered the Internet Age, companies have faced a…