Qantas Airlines is stepping up its retailing game with the introduction of a new distribution platform intended to give travel agents access to more detailed information about product features available with each booking. The platform will also provide information on frequent flyer status at the point of sale. Farelogix…

Sponsored by Smartvel. The customer journey and the associated touchpoints are established parts of the travel industry vernacular. But change is always on the horizon, presenting a challenge to those businesses who are unprepared. Part of preparing for the future is to remember the past. When it comes to…

The influence of TripAdvisor on how tourists choose to spend their money is continuing to increase, according to research commissioned by the reviews website. Research firm Oxford Economics finds that TripAdvisor’s reviews and scores influenced around $546 billion of travel spending during 2017 – this represents 10.3% of all…

British Airways has integrated its website with expenses specialist SAP Concur allowing data from business travellers to be captured when they book directly through ba.com. The airline’s website is now linked with Concur’s TripLink tool which means that data on direct bookings can now be managed alongside other corporate…

China’s leading online travel players Ctrip has replaced its incubation program, previously noted for its Baby Tiger Program, with the Oasis Lab to provide incubation for online consumption sector, with the goal of identifying the rising stars of the industry. Targeting early-stage and angel-round investment projects, Oasis Lab assesses…

The direct booking conversation is often monopolised by hotels, but there is no reason why airline dotcoms can’t bring in passengers and avoid the third-party acquisition costs which prompted the “stop clicking around” campaigns from hotels. An immediate caveat at this point, lifted from those dissenting voices in the…

Consumers turn to multiple sources when researching and booking a trip or, the elements that make up a trip. Often a post on Facebook or an image on Instagram gets people dreaming of travel or wanting to make something they see part of an already planned trip. Enter Trill…

Expedia Media Solutions has released its latest research on business travellers taking time out for leisure. The Unpacking Bleisure Traveler Trends reveals insight such as that travellers adding leisure to their corporate travel trips take more than six business trips per year and almost two thirds of their trips, 60%,…

This is a viewpoint from Lukas Hempel, managing director at BookingKit. 2025 is only seven years from now – before looking into the future, you have to know the past, so let’s look back. In 2011, Phocuswright’s “What they do when they get there” report was one of the…

This is the latest in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at ITB Berlin this March. More clips and interviews to come here, as well as on our YouTube channel. HolidayPirates.com sees itself not as a classical OTA but as a social-media…