There’s a lot of data out there, and recent analysis looked at which Passenger Service Providers were most popular in regions around the world. As you’ll see below, the race is quite tight for the second and third positions, while the global winner has a healthy margin of dominance…
This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its name is Tato, it lives on Hipchat and its mission is to help our developers by creating bookings in the test environments of our airline partners with just one…
Adam Singolda, founder and CEO at Taboola is a strong believer in the power of storytelling. The trick is delivering the right story to the right audience in the right platform at the right time. That’s where Taboola’s technology steps in. One of the content discovery company’s most recent…
This is the latest in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at ITB Berlin this March. More clips and interviews to come here, as well as on our YouTube channel. Maud Bailly’s appointment last year as the first ever chief digital officer…
Canadian travel rewards program Aeroplan is in hot water with customers over questions included in a recent consumer survey which were well outside the scope of travel preferences and offended some account holders. The marketing survey, which included over 80 questions, measured participants’ sentiment on brands and asked questions…
Since Voyhoy launched in Chile in 2014, the South American multimodal transport platform with real-time ticket bookings across multiple countries and local payment providers, has garnered more than 10 million visitors to the platform. Last year, the company expanded to four additional markets so that it now serves Chile,…
As initial reactions to Airbnb and Uber’s new logos have shown, rebranding is a tricky business. It may sometimes feel that brands can’t put a foot right with the public when they introduce change. But Expedia’s new brand reveal this week has managed to avoid significant backlash. We reviewed…
The premise is as old as commerce: marketers always need an edge. Whether with a price promotion, a celebrity or sweepstakes, brand marketers are always looking for newsworthy ways to capture consumer attention. In today’s media-rich world, there’s another way to stand out: cutting-edge content that uses novel new…
The travel industry, and airlines in particular, have a war on their hands as they try to advance in e-commerce. Bad actors who run bot armies across the world are exploiting airline websites and mobile channels for profit. As a new report from Distil Networks reveals, the actions of…
Sponsored by Passenger Technology Solutions. Technology has been promising to make travel easier for a long time, yet for some reason it doesn’t feel like we’re there yet. Anyone who has been on a trip recently will know what a juggling act the passenger journey still is, in spite…