Singapore’s Changi Airport has unveiled a five-year programme called Living Lab which will allow live testing of technology products and services within the airport. The airport is partnering with the Singapore Economic Development Board to invest $50 million in the programme which is similar to other recent incubators launched in…
In 2011 I wrote an article about the seismic shift in hotel asset management – a change in focus from operations and cost control to a more strategic view, incorporating revenue management. Going through LinkedIn reviewing some of the key players in the field of asset management in the…
Property management system provider Maestro has snapped up the guest feedback software, team and hotel client base of Navicom. Terms of the deal were not disclosed. Navicom has developed a guest experience measurement platform that is used by hotels looking capture feedback during a stay. The idea is that hotel…
Sabre has released another megatrends report, this time looking at what hotels can learn from consumer behaviour in Asia-Pacific. It commissioned TrendWatching, a global consumer insights business, to carry out the research. Of the four consumer trends identified, “ubitech” is the most relevant in APAC, a region which “lives…
Upmarket and “unique accommodation in outdoor travel” brand GlampingHub has pulled in $2 million in a new round of funding. Backing the company this time around is investor Alma Mundi Ventures, alongside Howzat Partners, Andalucian government in Spain and private angels from Booking.com, Trivago and Lastminute.com Group. The latest round…
Kantar Millward Brown has released what it claims is the first global research into how Generation Z – people aged between 16 and 19 – respond to advertising. The AdReaction study also compares and contrasts this group with Generations X and Y. While the study does not talk about…
The travel journey begins long before the bags are packed. It starts when a traveler selects where to go from the abundance of destination choices across the globe. But how do they decide where to go? NB: This is a viewpoint by Wendy Olson Killion, global senior director for…
Lufthansa has been developing a number of prototypes aimed at improving the customer experience at the booking stage, as well as the airport. The developments are part of the carrier’s SMILE program, unveiled two years ago to help Lufthansa focus on personalising the passenger experience. One prototype is being carried…
Carlson Wagonlit Travel will close its Worldmate mobile itinerary management service, four years after acquiring the company in a $20 million deal. The app stopped taking bookings for hotels and running its loyalty membership programme on January 1 this year and it will be taken off the Google and Apple stores…
What better way to get the attention of potential visitors to a destination than when they are stuck behind a wheel in road traffic, at one of London’s busy junctions? Sure, outdoor ads have been sited next to such hotspots all around the world for decades. But what if…