“Metasearch on steroids,” is how industry veteran Krista Pappas, the vice president of Lola, describes the firm’s new agent console, a state-of-the-art piece of kit that delivers “super powers” to the group’s living-breathing travel agents. NB: This is a viewpoint by Pamela Whitby, editor of EyeForTravel. The console, which…
TripAdvisor provides a regular metric about its global traffic – an eye-watering “390 million average monthly unique visitors” across 49 sites worldwide. But some of the deeper analytics behind its extraordinary presence and influence in the online travel ecosystem are more difficult to come by – perhaps understandably. Audience…
New US president Donald Trump has signed, as well all know, a number of executive orders in his first few weeks in office. Buried in one of them is a line around data privacy which could emerge to be a major headache for global OTAs, airlines, adtech firms and…
Certify‘s findings for 2016, based on expense claims filed through its system, includes some proper statistics for Airbnb. During the year just gone, Airbnb continued its run of doubling transaction volumes every year since 2014. No specific room night numbers are revealed, but Certify does specify that, out of…
The Chinese believe that what happens at New Year influences your fortunes in the year ahead. Indeed, understanding China offers an insight into what is going to happen globally within technology and travel in 2017 and beyond. NB: This is an analysis by Kieron Branagan, CEO of Openjaw Technologies….
There are various ways of viewing the rise of Airbnb on both a global and in individual country basis. And, depending on who you ask, you’ll inevitably get a different perspective. Hotels are either nervous or bold, whilst at the same time consumers are either thrilled with the range of…
Air Mauritius has identified word-of-mouth marketing as a way to help it compete with some of its big-spending rivals. The carrier operates in the competitive Indian Ocean leisure market, where it goes head-to-head with global giants such as Emirates, whose marketing budget stretches to getting Hollywood A-listers to appear…
Airlines and airports are investing in predictive technologies and articificial intelligence according to a new report from airline technology specialist SITA. The ‘Future is Predictable’ study says half of airlines plan to adopt predictive tools with AI and cognitive computing built in in the next 10 years. SITA Lab,…
Although it’s sometimes difficult to judge the shelf life of emerging trends in the travel and technology industry, one thing is certain – the need for travel risk management isn’t going away. NB This is a viewpoint by Florian Tinnus, Sabre Travel Network Below I’ll outline best practices –…
When American Express Global Business Travel bought KDS last year, Dean Forbes, the boss of the corporate travel tech company says it was time to step aside. As CEO since 2011 and vice president of sales before that, Forbes had seen the company through the development of its Neo…