We know that the existing digital relationship between airlines and their passengers is unstructured and needs rethinking. The transition to a new fit-for-purpose digital retail environment, based on business agility and customer-centricity, is essential to meet future airline distribution needs. But what will the airline digital retail environment of…
Egencia has been taking a look at how technology such as artificial intelligence will effect the corporate travel world in the near, medium and long-term. Alongside Phocuswright, the Expedia-owned travel management company has put together a white paper entitled the “Emerging Tech-Driven Corporate Travel Revolution.” The study provides a…
The modus operandi of the travel industry is to leverage promise and exploit curiosity, tapping in to an emotional fear-of-missing-out as it urges us to invest in experiences and exploration that could be in our reach. NB: This is a viewpoint by Robert Kemp, chief technology officer of Momondo…
Switch.CM, a London-based startup specialising in building reservations platforms for the hotel and airline industry, has been sold to flymya.com for $600,000. Flymya is the leading online travel agency in Myanmar, and is owned by BOD Tech, also based in Myanmar. BOD has a B2B and B2C portfolio covering…
The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that the McKinsey Global Institute recently predicted that the US will see 4 million to 5 million new data analysis jobs…
This is a regular roundup of some of the latest mobile application startup launches in travel covering everything from trip inspiration and planning to virtual assistants. Secret City Trails What is it? Secret City Trails bring an element of gamification to exploring a city. They enable the user…
This is a roundup of product news and announcements for travel systems in April 2017. Friday 7 April 2017: HotelPlanner partners with Travelport The group hotel bookings specialist is enabling customers to access custom group rates and instant online bookings as part of its “Book-in-Block” technology partnership with Travelport. Wednesday…
In the past six months I’ve written about increasing hotel brand fees (Hotel Loyalty Rate Analysis) and increasing loyalty fees (The Great Loyalty Rate Debate). Both articles prompted some very interesting and much needed industry debate about how best to proactively manage hotel online distribution. In what was a…
Ryanair has “big ambitions” for ryanair.com to become “one of the world’s biggest travel sites”, selling third party flights and other travel products, even cruises. Its chief marketing officer Kenny Jacobs talked through its plans when launching the fourth year of its Always Getting Better initiative at a conference…
Zomato, the B2B/B2C food and restaurant tech business, has issued some unaudited numbers for the year to end-March17 showing an increase in revenues and a massive reining in of its cash burn. The business was never far from the headlines a few years ago. It raised nearly $225 million…