“Innovation” is a word used so often there is a danger that its true meaning can get lost. Not everything new is innovative, while innovation is about more than just the latest tech. At the recent GBTA Convention in San Diego, Yannis Karmis from BCD Travel talked to tnooz…

Aviation faces a jobs and training crisis but new technologies such as augmented reality and virtual reality are staring to help airlines train for safety-critical positions. When staff are trained in the traditional way, it can be time-consuming and expensive. A recent IATA jobs study shows that airline human…

Airlines in the Asia Pacific region are looking to use more sophisticated data intelligence to increase sales and meet passenger expectations. A survey of 30 carriers in the region, carried out by Sabre, found 70% believe technological advancement was the most important trend in the airline industry, alongside finding…

This is a roundup of announcements related to people moves and business expansions in travel in September 2018 3 September 2018 Adara taps Accenture for CMO Travel data specialist Adara has named Carolyn Corda as its chief marketing officer. She joins Adara from Accenture, where she was managing director of…

Trips from China to the US are down, bucking the global trend which sees Chinese bookings on the rise to most destinations. Elsewhere, China’s digital travel market will grow three times quicker than the US over the next five years. Chinese tourists around the globe For the first half…

Singapore Airlines (SIA) now allows passengers to save their mobile boarding passes on Google Pay’s digital wallet. It claims to be the first APAC airline to offer this. Customers using Android mobile devices will need to first generate their mobile boarding pass on the SingaporeAir app, but can then…

This is a viewpoint by Ritchie Brett, strategist at experience design studio 383. The way we’ve come to use the term ‘disruption’ in recent years has in many ways become a distraction. The fact is, when we talk about ‘disruptive’ organisations, we are often actually talking about organisations that…

Analysis of China’s online hotel booking market in the second quarter of the year shows that almost the entire market is controlled by five businesses. Trustdata, a mobile internet big data monitoring company in China, found that Ctrip, Meituan, Qunar, Tongcheng-eLong and Fliggy  accounted for 96.4% of online hotel bookings in the second…

Two reports into UK airline passenger preferences reveal some surprising generational differences in consumer sentiment towards new technologies. The studies were conducted by YouGov on behalf of media sales, entertainment curation and content marketing company Spafax Group. The two separate studies, one which explored virtual reality (VR) applications and…

The mood music around NDC has changed over the past few months – the sometimes melodic but often cacophanous background is now more coherent, more harmonious and more listened to. But some fine-tuning is still needed. At the recent GBTA Convention in San Diego, educational sessions around NDC were…