Northstar Travel Group has acquired tnooz and its related assets as part of a plan to further accelerate development of Phocuswright’s fast-growing PhocusWire media property. Tnooz will be merged with PhocusWire over the course of the remaining months of 2018, with its content archive, many of its signature products…

IATA’s 2018 Global Passenger Survey (GPS) included insights on passenger preferences to manage disruption, offering compelling reasons why airlines and airports should aim to eliminate queues through self-service and automated options, even opening up the opportunity for airlines to profit if they handle disruption effectively. According to the over…

Flight comparison website Kiwi.com is relaunching its Travelling Salesman Challenge for 2018, after more than 250 teams entered the competition last year. The competition tasks coders with finding the cheapest route between particular regions, using data supplied from Kiwi.com. Entries are made online and the winning team’s algorithm will be…

Boost, a startup providing a mobile learning platform for the hospitality industry, has announced that École hôtelière de Lausanne (EHL) has invested in the business. In a statement, Rémi Walbaum, chief innovation officer at EHL, said: “Innovation is one of our core values, and today in 2018 we see technology as…

Kayak has announced a new partnership with quicket.io which will make flight amenities data available to customers on flight search, across all the metas which fall under Booking Holdings’ Kayak unit. Munich-based Quicket operates as a software-as-a-service provider specializing in the distribution of airline cabin configuration and added services…

When coach travel specialist Busabout embarked on a mission to put user-generated content (UGC) at the centre of its sales and marketing strategy in 2016, it had no idea how much customers were already sharing on social media. Duncan Robertson, who joined the firm three years ago as managing…

This is a viewpoint by RJ Friedlander, CEO of ReviewPro. The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps such as WhatsApp, Messenger…

Sponsored by Cendyn. To fulfill the potential, group sales and catering teams need to be aware of the many moving parts. The various internal and external influences – such as demand and supply, customer preferences, operating costs, competitive landscape – have aligned with each other and now have a…

Consumer-facing subscription models in travel and other verticals existed before the internet. Paying a fee in order to access discounts is a relatively simple model for consumers to understand – the B2B economics are more tricky. In a digitally-led world, these subscription services have moved on, and interestingly it’s…

SITA has announced the installation of new Scan&Fly self-service baggage drop systems at Malaysia’s Kuala Lumpur International Airport and at Moscow Domededovo Airport with S7 Airlines. These new installations follow a general push for self-service to support the seamless journey initiatives of the air travel industry. According to IATA’s…