UK tour operators are grabbing a larger share of online travel bookings, according to the latest research from Mintel. Over the past year, there has been an increase in UK consumers making online bookings directly through the websites of tour operators, including TUI, Thomas Cook and Jet2Holidays, which rose…
This is a viewpoint by Julie Grieve, founder and CEO of Criton. Hoteliers have always focused on the guest experience, but never before has a guest’s experience outside of the hotel room mattered almost as much as their experience within the room. Guests now rely on peers and online…
The recent 2018 FIFA World Cup captivated audiences and drew visitors to Russia, but it also set new standards for technology in travel. A recent report by SITA shows that more than 1.2 million passengers used the automated SITA Airport Self-Service gates at Domodedovo Airport in the weeks surrounding…
Sponsored by AON. Trying to predict how, when and where US consumers will travel for leisure is an industry in itself, and the signs for the rest of 2018 are generally positive. The Travel Trends Index (TTI) found April to be the 100th consecutive month of travel growth. Domestic travel overall…
Travelport’s B2B payments business eNett has had another high-double-digit growth quarter and is well on track to deliver $500m in revenues in 2021. CEO Gordon Wilson told tnooz that “all the market dynamics are right for this business” and “even the major OTAs are now offering prepayment options rather…
This is a viewpoint from Payam Safa, founder and CEO of Bellhop. The travel industry was clearly in my DNA – I had launched a hotel chain in Indonesia and built another startup based around global travel, when the idea of Bellhop first came to me. Back in 2015,…
Mobile marketing platform CleverTap has published a set of benchmarks for travel apps to give marketers an idea of how well – or not – their own app performs in context. Industry Benchmarks for Travel Apps is based on analysis of anonymous users performing over 55 billion events on one…
This is a roundup of announcements related to people moves and business expansions in travel in August 2018. 2 August 2018 GetYourGuide strengthens engineering team GetYourGuide has announced three new appointments to its tech line-up, with Udi Nir named as its chief technology officer. He has 25 years of…
When Sean Menke took over as CEO of Sabre in late 2016, the first things he talked about were return on investment, margins, speed to market and the potential of getting its GDS and PSS to work more closely together. Eighteen months – or six financial quarters – later…
A consumer protections case against Australian serviced apartments operator and developer Meriton has concluded with the Federal Court fining the company AU$3 million (US$2.2 million) for deceptive practices. The case centres around masking customer emails in an attempt to game the TripAdvisor Review Express system. Review Express is intended…