This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret that travelers aren’t exactly “best buddies” with airlines in terms of customer service. Air travel is already a stressful experience by its very nature, there is a lot of hassle and time consumed resolving…

A new partnership between Alipay and Merlin Entertainments will make it easier for Chinese visitors to pay for tickets and souvenirs at popular London tourist sites. Chinese tourists can use the Alipay lifestyle app for transactions across all of Merlin’s London attractions, including the Coca-Cola London Eye, London Eye River…

This is an article by Ritesh Gupta for TravelDaily China.It appears as part of the tnooz sponsored content initiative. Meituan is targeting cross-selling of hotel accommodation, a low-frequency service, by capitalizing on stickiness for often-bought services such as food delivery and in-store dining. Many in travel are keeping an…

Sponsored by TIBCO. Airports and airlines need to aggregate and analyse data to improve the on-airport experience for passengers, enhance operational efficiencies and drive increased revenues, according to a new report. As a sign of the scale of the opportunity – the Airports Council International’s list of the world’s…

US hotel technology specialist Koridor has launched its MyRoom platform allowing guests to choose their room and select upgrade options. MyRoom uses technology such as augmented reality, 3D imagery and virtual tours to show users hotel floor plans, room images and any available upgrades they can choose to buy….

“I do not fear computers. I fear the lack of them” (Isaac Asimov) Agreeing on a definition of artificial intelligence can be extremely challenging. Few experts seem to have as many disagreements as for the ones working in this field. At its core, however, AI is a machine behavior…

Airlines have focused on digital innovation in an effort to disrupt their businesses and regain a dominant claim over their customers. A new Airline Distribution 2022 analysis by marketing consultancy Dr. Fried & Partner, finds that airlines are making progress on this goal, claiming a greater control over retailing…

Triptease has raised $4 million bringing the total it has raised so far to $22 million. The hotel technology specialist raised $9 million in a Series B round last year on top of $7 million in Series A in early 2016 and seed funding of $2 million in February…

TourRadar, a platform for multi-day tours, has raised $50 million in Series C funding. Funding for the Austria-based company was led by TCV while existing investors Cherry Ventures, Endeit Capital, Hoxton Ventures and Speedinvest also participated. TourRadar, which has been around since 2010, (Startup pitch here), says it will…

Amadeus has partnered with Adobe to help airlines improve the experience they deliver to customer via digital channels. Through the tie-up carriers can tap into the combined might of Amadeus solutions and the Adobe Experience Cloud to serve up experiences to customers across devices and at various touch points…