Hotels are complex. There are many areas that must be mastered every day, without fail. Each department, from revenue management to housekeeping to maintenance to the front desk, must work in concert to deliver a consistent guest-facing experience. Without each working well, a hotel becomes dysfunctional, with reduced revenues…
A global study of 2017 app usage from App Annie shows that travel app usage increased during 2017 and that airline apps are becoming more engaging. The app economy analyst’s 2017 Retrospective looks at the overall app market and some specific verticals, including travel. The positive picture for airline…
A year ago, tnooz played a game of “what’s my line” comparing some of the many outrageous quotes by US President Donald Trump to those of Michael O’Leary CEO of Ryanair, and considered in what other ways these two larger than life personalities overlap, focused on a central question:…
This is a roundup of announcements related to people moves and business expansions in travel in January 2018. Friday 19 January 2018: SITA selects Americas president The air transport IT specialist has appointed Diane Einterz as its president for the Americas. She joins from Orange Business Services where she…
The tours and adventures startup space attracted a great deal of attention in 2017 in terms of investment, some merger and acquisition activity and the growth of existing players. It continues to attract many startups with different takes on how the challenges of the sector might be solved whether…
Sponsored by Datalex. This past year has seen considerable activity in airline travel distribution in what has been an effort for many airlines to initiate a change to a more retail-focused behaviour. This is not a change forced by airlines; it is brought upon airlines by consumers, digitisation and…
MagicStay, a startup offering private rentals for business travellers, has raised €1.5 million in its latest round of funding. The company (Startup pitch here) says it already provides 150,000 apartments in 90 countries since its inception four years ago. Investment was led by existing shareholders as well as a number…
Consumer technology is the bellwether for enterprise. We all know that the expectations gap between consumer and business technology is virtually non-existent. So the imperative for B2B technologists to adopt a complete consumer-first mentality is clear. There’s simply no way forward any longer: business software and hardware must act,…
Ofo, the app-based bike-sharing business based in China but now operating in 20 countries, has started piloting its service in seven cities in India, and has signed a partnership with mobile payments giant Paytm. Smartphone-enabled bike-sharing is giving smartphone-enabled car-sharing a run ( or should that be ride) for…
Data and analytics platform Engagement Labs has released its latest TotalSocial rankings of the top-performing online travel agency and travel search brands in the US, showing Expedia and TripAdvisor at the lead. The report evaluates brand reputation for each travel site by measuring social conversations over the past six…