Delta and American airlines agreed to a new deal that will enable the airlines to rebook customers onto each other’s flights in the event of unexpected flight disruptions. The new agreement went into effect Jan. 24. American said its priority remains keeping customers on American or its alliance and…
This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InteRES. At the start of 2018, we entered year seven of NDC. As seven is a special number (and seven years quite a long period to run a project), I’d like to share my thoughts around…
Destination CTO, the destination tech blog, has published a fresh look at our self-driving future in a special report on the impact to tours, attractions and cities of autonomous vehicles. The integration of autonomous vehicles in our city infrastructure over the next decade, including self-driving cars, autonomous taxis and…
For the past two weeks, major brands like Priceline, Marriott, Muji and Ctrip made moves in different directions; and statistics help paint an updated picture of China’s theme parks, corporate travel, tourist behavior, and capital investments. Global players in China Glenn Fogel, CEO of Priceline Group, is intensifying his…
In theory travel marketing should be easy because of its inspirational nature. Stick up a clip of a tropical beach and swaying palm trees and job done. In practice, it’s a lot harder. There are the different channels to consider to distribute the message and these days they need…
tnoozLIVE is making its way down to Austin, Texas to showcase the teams presented as part of the HEDNA hackathon this weekend. The hackathon event is geared towards new tools, services, and projects that improve hotel operations. From the back office to the guest experience to revenue/price optimization, teams…
Google Travel has come up with a new term: ‘the age of assistance.’ This term doesn’t refer to traditional customer service, but the multi-layered communications approach required by nearly every brand with customers. Of course, this type of assistive customer service is much more important in a complex business…
Better companies attract better employees, but what does it take to be a better company for Millennials? World Tourism Forum Lucerne, executive search firm Korn Ferry and IATA have published a new Action Plan to attract more Millennials to the travel sector. This Action Plan follows an in-depth study…
TripAdvisor is often a target for those who want to benefit from a better position in the review website’s listings. Obviously, it’s all about financial gain — the higher up a business is in the rankings, the more visibility it has. And of course, the company makes it a…
A recent report in Fast Company reveals friction between Airbnb CEO Brian Chesky and CFO Laurence Tosi over the possibility of an Airbnb-branded airline. It peaked our curiosity. Should Airbnb launch an airline? Well, the easy and immediate answer is that no company in its right mind should ever…