Technology giant Thales has published its 2017 Data Threat Report with a warning to retailers of rising risk levels for data breaches. A combination of escalating cyber attacks as insider threats, as well as more stringent privacy requirements and data management regulations are putting pressure on enterprises around the…
The words seamless travel and personalisation don’t exactly move the excitement needle these days but an industry report released today says they will be key drivers for success in the future. The Amadeus–A.T. Kearney paper points to social and economic developments that are changing the world and talks of travel…
African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger into its customer service platform. Jumia is using Salesforce for Messenger, a dedicated product from the global CRM and sales software specialist. Salesforce was an early arrival at the Messenger party and launched…
For every 1% change in business travel spending, the U.S. economy gains or loses 74,000 jobs, $5.5 billion in GDP, $3.3 billion in wages and $1.3 billion in taxes. That was one of the finding of the U.S. Business Travel Economic Impact Report, issued by the GBTA Foundation, the…
Asian tours, activities and attractions specialist BeMyGuest has closed its Series A funding round and launched BeMyGuest Labs. While the amount has not been disclosed, BeMyGuest confirmed that it has now raised a total of S$11.5 million ($8.5 million). Its Crunchbase entry however values the Series A at S$8.5…
OAG has updated its analytics suite to make the company’s data more accessible to a broader range of customers in sectors beyond aviation. According to Mark Clarkson EVP product management, the Traffic Analyser 2.0 web-based platform aims to make data more accessible to users such as tourism boards, investors, and infrastructure…
Nearly 60% of respondents to a Business Travel Coalition poll say they would likely book away from Marriott International because of its new 48-hour cancellation policy. The policy imposes a one room-night penalty for cancellations within 48 hours of check-in. The BTC polled 216 travel manager and travel management…
It’s a case of good news/bad news for the travel app industry. The good news is that people are using apps to book travel more often than ever. The bad news is that the travel app space is highly competitive. NB This is a viewpoint by Jasper Radeke, director…
Ancillary revenue geeks rejoice – the first tranche of data from this year’s CarTrawler-sponsored research from IdeaWorks is out and shows that ancillary revenues for airlines continued to grow, in actual cash terms as well as importance. IdeaWorks looked at the 2016 financial results from 138 airlines and has…
Travelport is claiming a first with the launch of Resolve, technology for airlines to help passengers with hotel rooms and flights during disruption. According to a statement the Resolve product helps with the sourcing of hotel rooms, air re-booking and meal and transport requirements. The mobile-based technology, being trialled with…