The US Federal Communications Commission said TripAdvisor played a key role in bringing a flood of illegal robocalls to a halt. The FCC proposed a $120 million fine against a Florida resident who apparently made almost 100 million spoofed robocalls pretending to be major travel companies. The commission said…
American Airlines is rolling out a travel agency incentive program to encourage agents to adopt an NDC connection with the carrier. American will pay agencies $2 for every AA-marketed segment processed through an NDC connection. American will use the ARC or IATA credit memo system to facilitate the payment….
Recent years have been up and down, but the global travel market is set for growth in 2017, driven by major gains in Asia Pacific, with an increasingly mature Chinese market at the forefront. NB: This is a viewpoint by Oliver Hoare, senior director of business development, Expedia Affiliate…
“Digital transformation” is an abstract concept, existing in a world where data and analytics can turn every business and consumer interaction into something concrete. Travel businesses like to measure everything, so if digital transformation is so important, how is this measured? This was one the questions asked of six…
Uber is making a long sought-after change to its mobile app, allowing customers to tip within the Uber app when they reach their destinations. The move is part of Uber’s “180 Days of Change,” a program designed to recast the company’s image as less evil in the wake of…
Trains now have a seat – with plenty of legroom and great views – at the top table of B2B and B2C travel tech following Expedia Inc’s purchase of a majority stake in SilverRail. Factor in what’s happening to rail infrastructure and distribution across Asia, and it’s clear why…
Analysis of more than two billion “user journeys” and 120 million transactions on travel websites has revealed some important ways to get more money from site visitors. Qubit reckons brands can boost their RPV (revenue per visitor) by as much as 6% if they make a number of seemingly small changes to…
Campbell Kennedy has been known to push a baby stroller over every navigable inch of an airport, but the “baby” is a piece of mapping technology. “It maps out an entire floor plan,” he said. Kennedy got into the mapping trade when his startup, 510 Systems, acquired Google Street…
A new report from TrustYou suggests that hotels and OTAs are not yet fully embracing the opportunities around upselling and ancillary revenues. The killer chart references the subject of the communications that guests recall having received during the crucial post-booking pre-stay phase. Almost eight of ten guests get a…
At the so-called “traditional” end of the intermediary world is the much-maligned but still relevant travel agency. Yes, numbers of agents, shops and call centres have fallen dramatically over the past 20 or so years, but equally many have survived and evolved. But to what extent have some of…