Air France-KLM plans to invest more than €200 million on digital and data development by 2020 with a priority on better use of its data. The group says it has had an internal “Big Data Platform” since 2015 and last year connected to all of its customer data sources to…
TripAdvisor‘s full year results for 2016 show revenues down 1% to $1.48 billion, resulting in an adjusted EBITDA of $352 million, a drop of 24%. CEO Steve Kaufer said: “We rolled out hotel instant booking globally and strengthened our position in attractions, restaurants and vacation rentals. “With our price…
European travel giant TUI has announced plans for a digitally led expansion into new source markets, including China, with little indication that these plans involve opening TUI-branded retail outlets in Shanghai, Sao Paulo or Seville. On a busy day for TUI – first quarter results and the sale of…
TripAdvisor could find itself as a viable acquisition target if its financial results this week point to an upturn in its fortunes and strategy. Financial analysts claim the company is “starting to see the light at the end of the tunnel” after a series of low-key earnings reports in the last…
Lufthansa Group‘s Open API is now transactional, allowing authorised developers to sell airline tickets, earning a commission on any sales in the process. It covers Lufthansa, Austrian and Eurowings, with Swiss due for inclusion some time this year. A number of travel services use the API already for functions…
AppsFlyer‘s latest look at the state of app engagement shows that, on a global scale, retaining users remains challenging despite a year-on-year improvement in retention rates generally. “Travel” is one of nine categories looked at. The study makes a distinction between operating systems (iOS and Android) and also between…
Food tourism is the new black, or rock’n’roll, or something… apparently. And attempting to seize on that trend is FoodieTrip, a New York, US-based startup. The company has created a marketplace for tourists to find “extraordinary food-focused experiences”, with content in the form of more than 200 tours coming in…
Travel is one of the biggest – as well as the most interesting and diverse – businesses around. In the US alone, travel accounts for over 10% of the country’s GDP, according to the World Travel & Tourism Council. But it is a hard business for tech companies and,…
Nearly four out of five of all hotel reviews are from guests that have had a satisfactory or better experience, data from 70 million reviews has shown. The Global Hotel Reputation Benchmark Report from Revinate, analysing items of feedback over the last two years from review sites around the…
In an age of the promises of Big Data, can travel brands finally win the hearts (and spend) of customers? Chris Nurko, global chairman of FutureBrand, believes that as hospitality brands gather volumes of data on traveler preferences they must analyze and apply that knowledge in an empathic and…