Property management system provider Maestro has snapped up the guest feedback software, team and hotel client base of Navicom.

Terms of the deal were not disclosed.

Navicom has developed a guest experience measurement platform that is used by hotels looking capture feedback during a stay.

The idea is that hotel staff can understand how a guest’s experience at the property is working out and, if required, react quickly to any issues that arise.

Navicom and has been working with Maestro for a number of years, say the pair in a statement, with the technology integrated into the existing property management system.

Maestro president Warren Dehan says:

“The GEM acquisition is in line with Maestro’s focus on personalized guest engagement.

“With the GEM team joining our office we can provide a wider spectrum of guest engagement services. I see this as a positive step in Maestro’s growth and our ability to serve our clients and help them meet the demands of their guests.”