Around the globe, hoteliers have been attempting to address the need to build and retain revenue management talent. It’s not only a costly venture – according to Deloitte, 45 percent of operating expenses and 33 percent of revenues goes toward talent – but also has become even more challenging…

2016 was Tnooz’s seventh full year of operation, and the end of the year is a time to look back. We’ve compiled lists of our most-read articles, most-shared, and most-commented-on articles of the past year. The headlines are fairly self-explanatory, so without further ado… Here are your 16 from 2016,…

Regardless of size or sector, most businesses face many of the same challenges every day. Increased competition, retaining talented staff, escalating expectations of service, as well as the need to drive profitability or increase efficiency. NB This is a viewpoint by Kurt Knackstedt, CEO for Troovo. Most travel companies…

Messaging-based customer service, powered mostly by Facebook at the moment, is tipped to become a part of the mainstream brand-to-consumer relationship. Interacting with brands using the social network’s messaging platform has, so far, been seen to be a bit on the novelty side of communications. But consumers appear to…

Hotels lack a pioneering spirit when it comes to pushing the barriers of technology and how to engage with guests, with few willing to lead the market. That is one segment of analysis from an industry survey conducted by the ESSEC Business School ahead of a recent web event…

A former-senior executive at Wotif has invested in mapping tech provider Avuxi, as the startup looks to take its TopPlace platform “to the next level”. Sam Friend, chief financial officer and chief operating officer at the online travel agency until it went public in the mid-2000s, has backed the company…

What we have witnessed in 2016 was a clearing of some of the fog around the world of airlines and the technology that powers them. The airline industry has just come off of a four-year winning streak of profits powered by controlled expenses and lower fuel prices. Some airlines…

There are a number of elements to the Ctrip buys Skyscanner story that makes it worthy of being one of the most important of the year. Perhaps the first is that most of those who have watched the growth of metasearch (sometimes feels as if that description is nearing…

International flight metasearch engine iGola has raised RMB 130 million ($18.7 million)  in its series A+ funding round. The round was led by Rich Land Capital and followed by Qian Heng Capital, a wholly-owned subsidiary of GF Securities. The Guangzhou-based business was founded in 2014 and helps users choose…

Investment house Rockaway Capital has big plans for a “pan-European online travel agency leader” after buying the assets of Unister Travel. Unister filed into voluntary insolvency in July this year just days after the death of its CEO Thomas Wagner and co-founder Oliver Schilling in a plane crash in Italy. It…