Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding. Yet despite so much of a guest’s entertainment and connection to the outside world coming from using their devices, in-room technology still has a role to play….
It was the best of finds, it was the worst of finds… Surveys into travellers booking habits are commonplace. At one end of the scale there are VC-backed bespoke research firms; at the other, small PR agencies who commission small studies for small clients and come up with A…
Pay By Group strives to remove the friction consumers encounter when splitting payments with friends and family. For instance, if no one in a group of travelers wants to put a $650 deposit toward the trip on their credit card and wait for others to pay them back, they…
Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels. The company, (startup pitch here), surveyed US frequent travellers to find what’s a reasonable length of time for a…
World “first” alert! Heathrow in London has what is claimed to be the first Facebook-based flight search tool for tickets from the airport. Travel search provider Skyscanner is behind the initiative known as Go Heathrow, using its flight search white label system. The integration within Facebook means that visitors…
The Hyatt Place hotels and Hyatt House extended-stay brands in the US have found a way to make their latest digital marketing campaign stand out. The campaign uses three-dimensional (3D) printers to build figurines of respected business travelers who have been nominated by travelers through an internet contest. Through…
Google Trips got a good bit of attention on its recent release in September, but I’m not sure I understand the fanfare. NB: This is a viewpoint by Alan Young, president and co-founder of Puzzle Partner. Forbes called Google Trips is a “fantastic… travel app you should download now.” The Verge said…
SilverRail Technologies is striving to unify the booking and management of rail travel across multiple, fragmented, outdated systems. The company’s consumer-facing efforts have gotten a lot of attention, such as how it recently began to help to power train ticketing for Expedia.co.uk. Yet SilverRail also has a B2B operation,…
After months of discussions with lobbying groups, TripAdvisor will stop selling tickets for attractions and tours that do not meet guidelines for animal welfare. The change in policy will affect both TripAdvisor and Viator, the sister company that specialises in bookings for tours and activities around the world. TripAdvisor says the…
This is a roundup for product news and announcements for MARKETING in travel, tourism and hospitality for October 2016. Tuesday 11 October 2016: GuestCentric partners with HiPay The digital marketing provider for hoteliers has teamed up with HiPay so that properties can expand their range of tolls for securing direct reservations….