Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels.

The company, (startup pitch here), surveyed US frequent travellers to find what’s a reasonable length of time for a hotel guest to wait for a response with differences according to channel –  text, email, via app or from within social media.

The results are handily compiled into the infographic below along with some insight into how other mobile on-demand services are likely to drive take-up of apps for services during hotel stays.

It’s also interesting to note that expectations for text and mobile app are much less than for email and social media.

Alice co-founder and president Alex Shashou says that as guests’ behaviour changes, hotels need to think about how they process and respond to requests via different channels.

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